Compare Services, Fees & More: Xe vs Xoom

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Overview of Xe and Xoom

Xe and Xoom are both popular online money transfer services that allow users to send and receive money internationally. Both services offer competitive exchange rates and low fees, making them attractive options for individuals and businesses alike.

Xe, formerly known as HiFX, has been in operation since 1993 and is headquartered in Canada. The company offers a range of services, including international money transfers, currency exchange, and hedging solutions. Xe is known for its transparency and customer service, with 24/7 support available via phone, email, or live chat.

Xoom, on the other hand, was founded in 2001 and is based in San Francisco, California. The company was acquired by PayPal in 2015 and has since expanded its services to include bill payments and mobile reloads. Xoom offers fast and convenient transfers, with delivery options that include bank deposits, cash pickups, and home delivery in select countries.

Overall, both Xe and Xoom are reputable and reliable money transfer services that offer competitive rates and user-friendly platforms. When choosing between the two, users should consider factors such as transfer speeds, delivery options, and fees to determine which service best meets their needs.

Service Comparison

Money Transfer Options

XE and Xoom offer similar money transfer options, including bank transfers, credit/debit card transfers, and cash pickups. Both services allow you to send money to over 130 countries, but XE has a wider reach. XE offers transfers to more than 170 countries, while Xoom has a limit of 130 countries.

XE’s minimum transfer amount is $1, while Xoom’s minimum transfer amount is $10. XE does not have a maximum transfer limit, while Xoom’s maximum transfer amount varies depending on the destination country and payment method.

XE offers a range of transfer types, including spot contracts, forward contracts, and limit orders, while Xoom only offers spot contracts.

Transfer Speed

XE and Xoom offer different transfer speeds depending on the destination country and payment method. XE’s transfer speed ranges from one to four business days, while Xoom’s transfer speed ranges from minutes to four business days.

XE’s transfer speed may be slower than Xoom’s, but it offers more options for sending money. Xoom’s instant transfer service is faster, but it may come with higher fees.

Overall, both XE and Xoom offer reliable and convenient money transfer services, but the choice between the two depends on your specific needs and preferences.

Fee Structure

Xe Fees

Xe offers competitive exchange rates and low fees for international money transfers. Xe’s fees depend on the currency pair, transfer amount, and payment method. Xe charges a flat fee of $3 for transfers up to $999, and transfers over $1,000 are fee-free. Xe does not charge any additional fees for bank transfers, but credit or debit card payments may incur a small fee.

Xoom Fees

Xoom’s fees vary depending on the transaction type, payment method, and the country the transaction is going to. Xoom charges a flat fee for each transaction, and the fee amount depends on the transfer amount and the destination country. For example, sending money from the US to India incurs a fee of $2.99 for transactions up to $999 and $4.99 for transactions over $1,000. Xoom also charges an additional fee for credit or debit card payments, which can range from 2.99% to 4.99% of the transaction amount.

In summary, while Xe offers fee-free transfers for amounts over $1,000, Xoom charges a flat fee for each transaction and additional fees for credit or debit card payments. It is important to compare exchange rates and fees between Xe and Xoom to determine which provider offers the best value for your specific international money transfer needs.

Customer Experience

Customer Support

Both XE and Xoom offer customer support through various channels, including email, phone, and live chat. XE provides support in multiple languages, including English, Spanish, French, and more. Xoom offers customer support in English and Spanish.

XE has a comprehensive FAQ section on its website that covers a wide range of topics, including account setup, fees, and exchange rates. Xoom also has a detailed FAQ section, but it is not as extensive as XE’s.

Both XE and Xoom have received mixed reviews regarding their customer support. Some users have reported long wait times and unhelpful representatives. However, others have praised their prompt and efficient service.

User Interface

XE and Xoom have user-friendly interfaces that allow customers to easily navigate their platforms. XE’s website has a clean and modern design, making it easy for users to find the information they need. Xoom’s website has a similar design, but some users have reported that it can be confusing to use at times.

XE’s mobile app has a rating of 4.6 out of 5 on the App Store, with users praising its ease of use and reliability. Xoom’s mobile app has a rating of 4.4 out of 5 on the App Store, with users reporting that it is user-friendly and convenient.

Overall, both XE and Xoom offer user-friendly interfaces and comprehensive customer support. However, some users have reported issues with their customer support, so it is important to keep this in mind when choosing a provider.

Security Measures

When it comes to online money transfers, security is a top concern for customers. Both XE and Xoom have implemented various security measures to ensure that their customers’ transactions are safe and secure.

XE Money Transfer uses 128-bit SSL encryption to protect customer data and transactions. They are also regulated by various financial authorities, including the Financial Conduct Authority (FCA) in the UK and the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). XE also has a dedicated security team that monitors their systems 24/7 to prevent any unauthorized access.

Xoom, on the other hand, uses advanced encryption technology to protect customer information and transactions. They are also regulated by the US Department of Treasury and licensed by various state regulatory agencies in the US. Xoom also has a fraud prevention team that uses various tools and techniques to prevent fraudulent activities.

Both XE and Xoom also have strict verification processes in place to ensure that customers’ identities are verified before any transactions are processed. XE requires customers to provide a government-issued ID and proof of address, while Xoom requires customers to provide a government-issued ID and a selfie for facial recognition.

Overall, both XE and Xoom have implemented robust security measures to protect their customers’ transactions. However, it is important to note that no system is foolproof, and customers should always exercise caution when conducting online transactions.

Exchange Rates

Xe Exchange Rates

Xe offers competitive exchange rates for international money transfers. The company updates its rates in real-time and offers mid-market rates, which are the rates that banks use when trading currencies. Xe does not charge any hidden fees or markups on its exchange rates, and customers can lock in a rate for up to two years in advance.

Xoom Exchange Rates

Xoom offers competitive exchange rates for international money transfers as well. The company updates its rates daily and offers mid-market rates as well. However, Xoom charges a markup on its exchange rates, which can vary depending on the currency pair and the amount being transferred. Customers should be aware of this markup when comparing Xoom’s rates with other providers.

In summary, both Xe and Xoom offer competitive exchange rates for international money transfers. While Xe does not charge any hidden fees or markups on its exchange rates, Xoom does charge a markup on its rates. Customers should compare the exchange rates and fees of both providers to determine which one will offer the best value for their specific transfer.

Global Presence

Both Xe and Xoom have a wide global presence, allowing customers to send money to many countries around the world. Xe Money Transfer supports over 130 currencies and operates in 220 countries and territories, making it a strong choice for international money transfers. On the other hand, Xoom offers money transfers to over 130 countries, with a focus on Latin America and the Caribbean.

Xe Money Transfer offers bank-to-bank transfers, cash pickups, and mobile top-ups, making it easy for customers to send money to their loved ones. Moreover, Xe offers a range of services for both individuals and businesses, including forward contracts, market orders, and rate alerts. This can help customers take advantage of favorable exchange rates and lock in rates for future transfers.

Xoom, on the other hand, offers bank deposits, cash pickups, and home delivery options for recipients. Additionally, Xoom offers bill payment services in select countries, allowing customers to pay bills for their loved ones. Xoom’s mobile app makes it easy to track transfers and manage transactions on-the-go.

Overall, both Xe and Xoom have a strong global presence, offering a range of services to customers around the world. Customers should compare the services, fees, and exchange rates of both providers to determine which one is the best fit for their needs.

Conclusion

In conclusion, both XE and Xoom offer competitive services for international money transfers. XE is a better option for personal transfers, as it offers lower fees and better exchange rates. On the other hand, Xoom is a good choice for business transfers, as it offers more benefits for businesses, including higher transfer limits and more delivery options.

When it comes to fees and exchange rates, XE is the clear winner, offering lower fees and better exchange rates compared to Xoom. However, Xoom does offer more options for delivery, including cash pickup and home delivery, which may be more convenient for some users.

Both XE and Xoom offer reliable and secure services, with XE being a trusted name in the industry for over 25 years and Xoom being a subsidiary of PayPal.

Ultimately, the choice between XE and Xoom will depend on individual needs and preferences. It is recommended to compare the fees, exchange rates, and delivery options of both providers before making a decision.

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