XE review

XE Review

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Explore XE, a global money transfer service available in 170 countries, trusted by companies and individuals worldwide. With over 56,000 reviews on Trustpilot and a rating of 4.2/5, XE is recognized for its reliability and service.

But is XE the ultimate solution for your money transfer needs?

In this comprehensive XE review, we’ll delve into its fees, security measures, customer feedback, and more to see if it lives up to its reputation.

What is XE and how is it different?

XE is a company that provides currency exchange rate information and services. Its website offers a variety of tools and resources for individuals and businesses. XE is a global leader in providing currency data and exchange rate services, having been in business for over 20 years.

One of the key features that sets XE apart from other currency exchange providers is the wide range of tools and resources available on its website. 

The currency converter, for example, allows customers to quickly and easily convert between different currencies. The historical currency rates tool allows individuals and businesses to view past exchange rates for various currencies, which can be useful for budgeting or forecasting. 

The currency news section provides updates and analysis on the latest currency market trends.

In addition to these resources, XE also offers international money transfers and foreign exchange services. These services allow customers to make transactions online or through the XE mobile app.

Another way XE stands out from its competitors is its wide selection of supported currencies. The company provides exchange rate information for over 60 different currencies, making it a valuable resource for individuals and businesses that frequently deal with multiple currencies.

Pros and Cons of XE

Pros

  • Offers international money transfers and foreign exchange services.
  • Wide coverage of currencies, providing exchange rate information for over 180 different currencies.
  • There is no monthly cap on the amount you can send using XE.
  • Fast, accurate, and reliable exchange rates.
  • Mobile App is available.
  • The app is available in 11 languages.
  • A wide range of tools and resources are available on its website, including a currency converter, historical currency rates, and currency news.

Cons

  • Not all of XE’s services are available in some countries. For example, only customers from US, UK, and Europe can process card payments.
  • You can’t fund an XE account with cash.

Who is XE for?

XE is best suited for individuals and businesses that frequently deal with multiple currencies and need accurate, reliable, and up-to-date exchange rate information. 

Some examples of these include:

  • International travelers: XE’s currency converter and historical currency rates tools can be helpful for budgeting and forecasting expenses when traveling abroad.
  • Online sellers: XE’s services can be used to help businesses that sell products or services internationally to calculate prices in different currencies and make international payments.
  • Importers and exporters: XE’s services can be used to help businesses that import or export goods to calculate costs and prices in different currencies.
  • Money transfer services: XE’s international money transfer services are perfect for individuals or businesses that need to send money abroad frequently.

In general, XE is best suited for anyone who needs to make transactions or deal with multiple currencies regularly and is looking for a reliable and comprehensive service provider.

How Does XE Work

Using XE is relatively straightforward. Here are the basic steps to get started:

  1. Go to the XE website (www.xe.com) and click on the “Transfer” button in the top right corner of the website.
  2. Sign up for an account by providing your personal and contact information. You will need to verify your identity and provide proof of address before you can proceed with a transfer.
  3. Select the currencies you wish to transfer, enter the amount and the recipient’s details, and set the exchange rate.
  4. Review the details of your transfer, including the exchange rate, fees, and estimated delivery time, before confirming the transfer.
  5. Pay for the transfer using a debit card, credit card, or bank transfer, depending on the options available in your country.
  6. Track the status of your transfer in real-time through the XE website or mobile app.
  7. Once the transfer is complete, you will receive an email confirmation of the transaction.

Is XE safe and legit?

XE is considered to be a reputable and safe company for international money transfers and currency exchange.

It’s registered with regulatory bodies in several countries. XE is also a member of the Canadian Payments Association. This means that it follows strict guidelines and regulations to ensure the safety and security of its customers’ personal and financial information.

When it comes to security, XE uses advanced encryption technology to protect its customers’ sensitive information and it follows strict compliance with Payment Card Industry Data Security Standards (PCI DSS).

XE is known to have a responsive and helpful customer support team, which can be contacted via a phone number, email address, and live chat.

What are XE’s fees for US customers?

XE’s fees for US customers vary depending on the type of service and the amount being transferred. XE’s fees are divided into four sub-categories:

  1. Exchange rate margin
  2. Send fee
  3. Third-Party bank fee
  4. Payment method fee

Exchange rate margin

Although the mid-market rate is shown on the XE website, you cannot send money abroad using this rate. Instead, a margin on the exchange rate will be charged to you based on the currency and quantity. 

The exchange rate is still much better when compared to banks. On average their margin is somewhere between 0.5%-2%.

Send fee

To keep their transfer rates very competitive, XE does not charge any send fee from US customers.

Third-Party bank fee

XE does not charge any bank fees because it has local bank accounts in most countries. However, sometimes a third party or intermediary bank may apply a charge. There are no specific criteria for this fee as it is not in XE’s control.

Payment method fee

XE has local bank accounts in the US, UK, Europe, Canada, Australia, and New Zealand. If you pay for your transfer from your connected bank account, there is no cost.

Banks in the US and Canada, however, may incur a fee.

What are XE’s international fees?

Companies like XE have bank accounts in as many countries as possible. As a result, banks can provide fees that are exceptionally low or even nonexistent.

There are already over 115 bank accounts available worldwide that work with XE. Because of this, the company often levies a basic fee for each transaction.

Most of the fees are the same for both US and international customers, however, XE charges a flat fee of $3 for all international transfers below $500.

See our review of Cheapest Transfers To Europe.

XE’s customer reviews 

Almost all of the user reviews for XE are positive, with a few exceptions. On Trustpilot, XE has a rating of 4.5/5 with around 56,500 reviews. Most of the customers are happy with the customer service, timely transfer, and overall experience. However, some people complain about delays in money transfers.

On the Android Play Store, XE holds a 3.2/5 rating. Many customers complain about bugs and frequent issues with the Android app. 

In contrast, customers who have downloaded XE’s app from the Apple Store seem to be happier with the service. XE has a 4.3/5 rating on the Apple Store.

XE alternatives

XE is a popular choice for international money transfers and currency exchange, but several other companies offer similar services that may suit you better. 

Here are a few alternative options:

Wise: Wise is an online money transfer service that allows users to send money internationally at a low cost. The company uses the mid-market exchange rate, which is considered to be the fairest rate available.

See our Xe vs. Wise comparison.

OFX: OFX is a global money transfer service that offers competitive exchange rates and low fees. The company specializes in large transactions and offers personalized service to its customers.

See our Xe vs. OFX comparison.

CurrencyFair: CurrencyFair is a peer-to-peer currency exchange platform that allows users to send money internationally at a low cost. The company uses a unique matching system to pair users who want to buy and sell different currencies.

Verdict

XE is a reputable and well-established company that offers international money transfers and currency exchange services. It is a registered and regulated company and it is associated with regulatory bodies in several countries. 

XE’s fees for customers vary depending on the type of service and the amount being transferred. It is known for being transparent about its fees and exchange rates which means you’ll know about any fees before making transfers. 

It is best for customers who want to transfer large amounts of money (greater than $7,000). Whilst you can use it for smaller transactions, you do incur a fee for transfers of less than $500. 

Overall, XE is a solid choice for international money transfers and currency exchange. It’s also important to check the fees and exchange rates and compare them with other alternatives to make sure you’re using the right money transfer service for your needs. 

FAQ

Does XE have a business account?

Yes, XE offers a business account for companies that need to make frequent or large international money transfers. The XE Business account is a multi-currency account that allows businesses to hold and manage multiple currencies in one account.

How long Does XE Transfer take?

Transfer times depend on a few factors, such as the currency you are sending, the destination country, and the method of transfer.
– For Bank transfers, it typically takes 1-4 business days for the funds to reach the recipient’s bank account.
– For Credit Card/Debit Card Transfers, it is processed instantly and will take around 1-3 business days for the funds to reach the recipient’s account.
– For Online Wallet Transfers, it will take around 1-2 business days for the funds to reach the recipient’s account.

Can you use XE everywhere?

XE is a global company and provides its services in many countries around the world. It allows you to transfer money to over 170 countries and territories around the world. You can send money to bank accounts, mobile wallets, credit/debit cards, or cash pick-up locations.

Sources

  1. https://play.google.com/store/apps/details?id=com.xe.currency&hl=en&gl=US
  2. https://apps.apple.com/us/app/xe-currency-money-transfers/id315241195
  3. https://www.trustpilot.com/review/www.xe.com
  4. https://help.xe.com/hc/en-gb/articles/4408841998225-Which-countries-can-I-send-money-to-
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