Company Overview
Paysend is a digital money transfer service that allows users to send and receive money from anywhere in the world. The company was founded in 2017 and has quickly grown to serve over 7 million customers worldwide. Paysend offers a range of payment options, including card-to-card transfers, direct transfers to digital wallets, and PaysendLink, which allows users to send money to anyone with an email or phone number.
One of the standout features of Paysend is its low fees and competitive exchange rates. The company applies a 0% exchange rate margin, which means users get the real-time mid-market rate for their currency transfers. Paysend also has direct connections to currency exchanges in over 100 countries, making it easier and more affordable to send money internationally.
Paysend is committed to providing a fast, secure, and reliable service to its customers. The company uses industry-standard encryption and security protocols to protect users’ personal and financial information. Paysend also offers 24/7 customer support via email, phone, and live chat, ensuring that users can get help whenever they need it.
Key Features of Paysend Money Transfer
Ease of Use
Paysend offers a user-friendly web and mobile app that is easy to navigate. The app has an overall positive feedback score of 8.6/10 on Monito, indicating that users find it easy to use. With Paysend, users can send money directly to a debit or credit card overseas with just the recipient’s name, card number, and card expiration date. Paysend Link is a unique way to receive funds without having to provide bank account details.
Security
Paysend is a secure platform that uses industry-standard encryption to protect user data. The company is regulated by the Financial Conduct Authority (FCA) in the UK, ensuring that it complies with strict security standards. Paysend also uses two-factor authentication to ensure that only authorized users can access their accounts.
Transfer Speed
Paysend offers quick transfer speeds, with most transfers completed within two working days. The company also offers instant card-to-card transfers and instant card-to-bank transfers, making it a convenient option for those who need to send money quickly. Paysend’s transfer speed is rated 6.0/10 on BestMoney.com, indicating that it is a fairly quick option for international money transfers.
In summary, Paysend offers a user-friendly platform that is secure and offers quick transfer speeds. With its competitive fees and exchange rates, it is a convenient option for those who need to send money internationally.
Service Availability
Paysend is available in over 90 countries worldwide. The company aims to provide affordable and reliable money transfer services to people all around the globe.
Countries Supported
Paysend supports a wide range of countries, including the United States, the United Kingdom, Canada, Australia, and many more. You can check the full list of supported countries on the Paysend website.
Currencies Available
Paysend supports over 40 currencies, including USD, EUR, GBP, AUD, CAD, and many more. The company offers competitive exchange rates and low fees for currency conversion. You can check the full list of supported currencies on the Paysend website.
With Paysend, you can send money to bank accounts, digital wallets, and even card-to-card transfers. The service is available 24/7, and the company offers excellent customer support to help you with any questions or concerns you may have. Overall, Paysend is a reliable and affordable money transfer service that is available in many countries worldwide.
Cost Structure
Transfer Fees
Paysend charges a transfer fee of $2 per transaction. This fee applies to all transfers, regardless of the amount being sent. However, it is important to note that some transfers may also incur additional fees, such as fees charged by intermediary banks or fees for using certain payment methods.
Exchange Rates
Paysend uses mid-market exchange rates, which are the rates that banks use to exchange currencies with each other. These rates are generally considered to be fair and transparent. However, Paysend also charges a markup on the exchange rate, which can vary depending on the currency pair being exchanged. The markup is typically around 1%, but it can be higher for certain currency pairs.
Overall, Paysend’s cost structure is relatively straightforward and transparent. While the transfer fee is fixed, the exchange rate markup may vary depending on the currency pair being exchanged. Customers should also be aware of any additional fees that may be charged by intermediary banks or payment methods.
Customer Support
Contact Channels
Paysend offers multiple channels for customer support. Customers can reach out to Paysend via email, phone, or live chat. The live chat option is available on the Paysend website and mobile app. The website also has a comprehensive FAQ section that covers most common queries. Customers can also reach out to Paysend on social media channels like Facebook and Twitter.
Response Time
Paysend has a reputation for providing fast and efficient customer support. The company claims that it responds to customer queries within 24 hours. In our experience, we found that Paysend responded to our queries within a few hours. The live chat option is particularly helpful for customers who need immediate assistance. Paysend’s customer support team is knowledgeable and professional, and they are able to resolve most issues quickly.
In summary, Paysend provides multiple channels for customer support, including email, phone, live chat, and social media. The company’s customer support team is knowledgeable and efficient, and they respond to queries within 24 hours. The live chat option is particularly helpful for customers who need immediate assistance.
User Reviews and Ratings
Positive Reviews
Customers seem to love Paysend’s ease of use and quick transfers. Many users have praised the app and website for being user-friendly and straightforward. The card-to-card transfer feature is also a popular feature among users.
One user, Magirus933 Иван (БiБi), said, “Top app, in use a long tima and is wery easy and so quick.” Another user, who left a review on Monito, said, “Paysend is an excellent money transfer service (8.5/10) roundly recommended by Monito’s experts for card payments across borders.”
Negative Reviews
Some users have criticized Paysend for its exchange rate fees and not being suitable for transferring medium or large amounts. The transfer limits are also considered very low by some users.
According to BestMoney.com, Paysend has “very low transfer limits.” Additionally, Transumo.com notes that Paysend is “not for transferring medium or large amounts.” However, it should be noted that these limitations are common among many money transfer services.
Pros and Cons
Advantages
Paysend offers a number of advantages for customers seeking a fast and easy way to transfer money internationally. Here are some of the key benefits:
- Low Fees: Paysend charges lower fees and rates than most of its competitors, making it an affordable option for those who want to send money abroad.
- Fast Transfers: Paysend provides a fast and straightforward way to send money internationally to your loved ones in over 100 countries.
- Card-to-Card Transfers: Paysend’s card-to-card transfers are simple and hassle-free. No bank details are required, which makes the process faster and more convenient.
- Mobile App: Paysend’s mobile app is user-friendly and allows you to send money on-the-go from your smartphone or tablet.
Disadvantages
While Paysend has many advantages, there are some drawbacks to consider:
- Transfer Limits: Paysend has relatively low transfer limits, which may be a problem for those who need to send larger amounts of money.
- Limited Currencies: Paysend only supports a limited number of currencies, which may not be ideal for customers who need to send money to countries with less common currencies.
- Customer Support: Some customers have reported issues with Paysend’s customer support, which can be frustrating if you encounter any problems with your transfer.
Overall, Paysend is a solid option for those who need to send money internationally quickly and affordably. However, it’s important to consider the limitations and potential drawbacks before deciding if it’s the right choice for you.
Conclusion
In conclusion, Paysend is a reliable and efficient money transfer service that offers various unique ways of sending money, including card-to-card transfers, direct transfers to digital wallets, and PaysendLink. With over seven million customers and moving more than five billion US dollars annually, Paysend is a trustworthy service, although not fully transparent about its pricing.
One of the advantages of using Paysend is its simplicity and speed in making international card-to-card transfers. Additionally, Paysend offers a multi-currency account and card for UK and EU customers. However, it is important to note that while Paysend charges a small flat fee, there is also an exchange rate fee that can add up, making it not the most cost-effective option for transferring medium or large amounts.
Overall, Paysend is a good option for those who need to make quick and easy international money transfers, especially for smaller amounts. However, for larger amounts, it may be worth exploring other options to ensure the best value for money.